We are of course very sad to hear about any difficulties during your stay, as our goal is for everyone to be able to look back on an enjoyable holiday. We would therefore like to solve any problems as quickly as possible, preferably during your stay.
DO YOU HAVE A COMPLAINT OR ARE YOU DISSATISFIED ABOUT SOMETHING?
Please let us know!
You can reach us by phone at +31 (0) 85 4000 997.
Do you have photos or other visual material relevant to your complaint?
Please send this to info@zezv.nl so that we can help you in the best possible way.
CALAMITIES
For emergencies that cannot wait until the next (working) day, such as lost keys, no access to the house, technical problems with water or heating, or other urgent matters such as leaks, our emergency service is available outside opening hours.
You will find the details of the emergency service in the check-in email and in the digital Info Guide.
As we offer properties owned by private owners, in many cases the owner can be contacted for emergencies.
How to contact them is mentioned in the check-in email and in the Info Guide.
Always let us know personally if there is a problem, so that we can improve our facilities and service for you and other guests in the future.